The offering
What Case Management does
Sumsub Case Management brings applicant, transaction and risk information into an investigation workspace. Its published workflow covers case creation, assignment, officer review and reporting.
Cases can be organised using blueprints and connected to rules or workflows. The documentation also describes AI-generated summaries, audit trails and manual intervention; investigation accountability still requires a defined operator process.
Who should explore it?
For teams that need to investigate escalated alerts, assign compliance cases and prepare investigation records.
- Investigate escalated alerts
- Assign compliance cases
- Prepare investigation records
Documented capabilities
- Case queues
- Officer assignment
- Audit trails
- Case summaries
Reported in the linked public sources. We have not independently tested these capabilities.
Product details
- Product role
- Risk and compliance caseworkSource
- Delivery and integration
- Investigation workspace connected to Sumsub verification and monitoring. Cases can be created from Rule Manager or Workflow Builder and routed using blueprints.Source
- Pricing and packaging
- No standalone rate card established by the reviewed documentation; confirm packaging.Source
- Scope and coverage
- KYC, AML and KYB investigations; confirm included workflows and reporting scope.Source
- Case workflow
- Creation, assignment, review and reportingSource
- Human review
- Officer review and manual interventionSource
- External case-system synchronisation
- Not established by this reviewSource
Delivery & commercial details
- Delivery & integration
- Investigation workspace connected to Sumsub verification and monitoring. Cases can be created from Rule Manager or Workflow Builder and routed using blueprints.Source
- Pricing
- No standalone rate card established by the reviewed documentation; confirm packaging.Source
Confirm market availability, rights, service levels and contractual terms for your implementation. API availability alone does not establish a named integration.
Buyer questions, answered
Which cases can it handle?
The documentation covers KYC, AML and KYB investigations.
SourceCan an officer intervene manually?
Yes. Manual handling is described alongside automation.
SourceIs Case Management another verification check?
It is the workspace for reviewing and resolving cases from the connected risk processes.
Source